The 5 Best Services for Motor Vehicle Accident Claims in Dubai
Getting into an accident while out on the road is never a nice time. In case you do though, it’s helpful to know where you can file for motor vehicle accident claims in Dubai to help you with repairs and other costs.
Whether you need help looking for comprehensive cover or just the bare minimum for your vehicle, here’s the best places to get help with your motor vehicle accident claims in Dubai.
How Much Does Car Insurance and Claims Typically Cost in Dubai?
The price you get when filing a motor vehicle accident claim in Dubai depends on the policy you got from your provider. This in turn typically depends on what kind of coverage your vehicle has as well as any add-ons.
Here’s a small table showing the price of different vehicle policies in Dubai to give you an idea:
Choosing the Best Service for Making a Motor Vehicle Accident Claim in Dubai
When it comes to insurance companies and making motor vehicle accident claims in Dubai, we’ve narrowed down our options based on these factors:
1. GIG Gulf Insurance
| RATING | |
| FACILITIES | ★★★★★ (5/5) |
| INSURANCE | ★★★★☆ (4.5/5) |
| RESOLUTION | ★★★★☆ (4/5) |
| COVERAGE | ★★★★★ (5/5) |
| CUSTOMER SERVICE | ★★★★☆ (4.5/5) |
| PROFESSIONALISM | ★★★★★ (5/5) |
| COMMUNICATION | ★★★★☆ (4/5) |
| ACCESSIBILITY | ★★★★☆ (4/5) |
Previously known as AXA Gulf, GIG Gulf Insurance is a leading insurance company with over 70 years in the business. The company services various areas in the GCC region, as well as various areas in the UAE.
The company offers insurance policies for a variety of uses, ranging from personal policies like car, travel and home insurance to marine cargo and personal accident policies for the business sector.
The purchasing process of their insurance policies is noted to be a quick and easy one, facilitated by their responsive staff. Customers who are unsure of what each plan comes with can also easily view the necessary information on their website.
Customers have also given praise to the staff, who maintain professionalism through every step of the way. They are also very informative, able to clarify any questions raised about the policies offered.
To round it all out is their responsiveness during the buying and renewal process. GIG Gulf Insurance can easily be contacted through the phone or online via emails on the status of the policy arriving promptly when requested.
Once you file a claim though, clients did mention the process being quite slow, taking a couple of days to finish.
Additionally, it’s also worth noting that the policies and insurance offered can be on the pricier side. Some people report paying higher premiums than most places as well.
Overall, GIG Gulf is a safe and reliable choice for obtaining and claiming motor insurance, thanks to the wide coverage of their policies and the responsiveness of the staff.
Pros
- Easy application process
- Very informative and knowledgeable staff
Cons
- Premiums can be expensive
- Processing claims can be quite slow
Customer Reviews
Its entire process is very smooth and seamless
“The motor insurance policy issuance and its entire process is very smooth and seamless.” – Suresh M
They make tailor made policies
“It’s been 3 years already. I’m insuring my car with them, they are very professional, they make tailor made policies with a very reasonable price!” – Ani Brutyan
2. Tokio Marine & Nichido Fire Insurance
| RATING | |
| FACILITIES | ★★★★★ (5/5) |
| INSURANCE | ★★★★☆ (4.5/5) |
| RESOLUTION | ★★★★★ (5/5) |
| COVERAGE | ★★★★☆ (4/5) |
| CUSTOMER SERVICE | ★★★★☆ (4.5/5) |
| PROFESSIONALISM | ★★★★★ (5/5) |
| COMMUNICATION | ★★★★☆ (4/5) |
| ACCESSIBILITY | ★★★★☆ (4/5) |
Tokio Marine & Nichido Fire Insurance is an old name in the insurance sector– with a history in the UAE dating back to 1976. The company operates in 45 different countries and regions, including various areas in the UAE.
The insurance company provides various policies, from personal plans to corporate and business packages. Their claims and services include garage locators and roadside assistance.
The quality of the service is noted by customers to be good, with a smooth and quick process for obtaining and renewing their car insurance policies. They are also responsive and prompt with any questions asked.
Should any question or issue arise, customers have also given praise to the cooperative nature of the staff, as they are willing to discuss what policy would suit the individual’s needs and budget.
Their policies are also commended as having good value for money, with a wide coverage matched up with reasonable and affordable rates. They can even provide car rentals if needed.
On the other hand, it does take them some time to process this perk so you might find yourself waiting a bit for a private vehicle. It’s understandable but we think this is of consideration since you might need it soon.
Tokia Marine and Nichido Fire Insurance also aren’t as responsive on the phone in our experience. Some clients have noted waiting for minutes or even a day later for a response.
Nevertheless, Tokio Marine & Nichido Fire Insurance is still a reliable car insurance provider, especially for those looking to get their vehicle insured while on a tighter budget.
Pros
- Very prompt service both when buying and filing a claim
- Competitive pricing
Cons
- Car rental takes time to send out
- Not as responsive on the phone
Customer Reviews
Truly recommend the car insurance
“Lovely customer service. They respond in time and do not complicate the claim process. Truly recommend the car insurance from Tokio Marine.” – Melissa Furtado
I was rewarded with the best possible support and service
“I have been taking car insurance from another company all these years. This time I just took a leap of faith and tried Tokio Marine. Got to say I was rewarded with the best possible support and service.” – Reneesh
3. Sukoon Insurance
| RATING | |
| FACILITIES | ★★★★☆ (4/5) |
| INSURANCE | ★★★★★ (5/5) |
| RESOLUTION | ★★★★★ (5/5) |
| COVERAGE | ★★★★★ (5/5) |
| CUSTOMER SERVICE | ★★★★☆ (4.5/5) |
| PROFESSIONALISM | ★★★★☆ (4/5) |
| COMMUNICATION | ★★★★★ (5/5) |
| ACCESSIBILITY | ★★★★☆ (4/5) |
Originally established in 1975 as Oman Insurance, Sukoon Insurance is a leading Dubai-based insurance company. The company has several branches spread throughout the UAE, with bases in Dubai and Sharjah.
Sukoon Insurance specializes in personal and business insurance policies. They also have a wide variety of motor-related plans, from car insurance to marine-based vehicles like yachts and jetskis.
The comprehensive car insurance provided by the company has a fair amount of coverage, from access to the company’s approved garages to a contactless claim process.
The staff are also noted by customers to be approachable and informative, clarifying any questions that may be raised as well as being cooperative should any issue arise with the company.
This is backed up by their willingness to help tailor and suggest insurance plans that perfectly suit the customer’s needs, preferences, and their budget.
It does mean that wait times could be long as you wait for approval on a policy though. Still, we think the huge number of clients can be useful for some peace of mind too.
Some customers, on the other hand, have mentioned that approval times for claims can fluctuate, so it’s best to follow up with updates from the insurance company for some peace of mind.
All in all, Sukoon Insurance remains one of Dubai’s reliable providers of car insurance, thanks to the value for money plans and the coverage of its comprehensive insurance plan.
Pros
- Good personalization on plans
- Competitive pricing on policy
Cons
- Long waiting times when following up on a claim
- Complicated reimbursement process
Customer Reviews
I was blown away
“I recently had to file a claim for a car accident, and I was blown away by how quickly and efficiently this company handled everything.” – Nimisha Kp Nimi
Been renewing my motor insurance for about 10 years and would never change
“Been renewing my motor insurance for about 10 years and would never change to anyone due to quick response time, services and customer services.” – Poonam M
4. Al Wathba National Insurance Co.
| RATING | |
| FACILITIES | ★★★★★ (5/5) |
| INSURANCE | ★★★★☆ (4.5/5) |
| RESOLUTION | ★★★★★ (5/5) |
| COVERAGE | ★★★★☆ (4/5) |
| CUSTOMER SERVICE | ★★★★☆ (4.5/5) |
| PROFESSIONALISM | ★★★★☆ (4/5) |
| COMMUNICATION | ★★★★★ (5/5) |
| ACCESSIBILITY | ★★★★☆ (4.5/5) |
Al Wathba National Insurance Co. is an insurance company that bills itself as a company that specializes in creating a safety net for customers. The company boasts over 20 years of experience and service in the UAE’s insurance market.
Al Wathba hosts a wide variety of personal and corporate insurance plans, covering anything from motor and travel insurance to home and pet insurance. They also offer special plans for visitors to the UAE.
It’s not as expansive as plans from some other providers but we did find their rates to be quite competitive. We think they present a compelling option for budget-minded drivers.
These plans are known to be sold at affordable and reasonable rates, which could be enticing for those choosing to insure on a budget.
The purchasing process for the insurance policies sold is also noted by customers to be a smooth and quick process, with a handy form for obtaining quotes directly available on their website.
Customers have also noted the fast processing time for claiming the insurance, with approvals and quotations coming promptly and in a timely fashion. This can help ensure customer peace of mind.
Unfortunately, some add-ons like car rental services can be quite pricey. You may want to think a bit before splurging on some of the benefits and bonuses.
With all of the above in mind, customers hoping for an insurance plan that is both easy to obtain and easy to claim should definitely try Al Wathba National Insurance Co’s policies.
Pros
- Very responsive when it comes to claims
- Competitive insurance package
Cons
- Add-ons can be quite pricey
- Coverage can feel a bit limited
Customer Reviews
I have been impressed with their support
“Thanks Wathba for submitting my car Toyota hilux claim to Al shamil – Ajman. I have been impressed with their support and their work. Keep it up guys. I am fully satisfied.” – Speedway Group
I’m very happy with the fast and easy services
“I’m very happy with the fast and easy services provided by AWNIC for my car insurance especially during renewal of my policy. Many thanks to Aswathy for always being so helpful.” – Cristina Paule
5. Al Ain Ahlia Insurance
| RATING | |
| FACILITIES | ★★★★★ (5/5) |
| INSURANCE | ★★★★★ (5/5) |
| RESOLUTION | ★★★★★ (5/5) |
| COVERAGE | ★★★★★ (5/5) |
| CUSTOMER SERVICE | ★★★★☆ (4.5/5) |
| PROFESSIONALISM | ★★★★★ (5/5) |
| COMMUNICATION | ★★★★☆ (4/5) |
| ACCESSIBILITY | ★★★★☆ (4.5/5) |
With a service history dating back to 1975, Al Ain Ahlia Insurance has been providing various areas in the UAE with life and non-life insurance products for all uses.
The company boasts a good amount of insurance policies, especially in the medical and motor sectors. These include vehicular insurance for cars and boats to personal accident and liability policies.
It is noted to be quite easy to obtain their insurance, as well as the renewal of their policies. They are upfront about what each plan includes and doesn’t, and provide an additional form for any other inquiries.
This is also backed up by their professional and informative staff. They can be counted on to communicate with the customer about what plan would suit them best, as well as clarifying any questions.
Inspection is very thorough, according to some clients’ reports. While we think this is great for those who sustained serious damage, it could lead to some slowdown in resolving the claim.
The policies also come at reasonably affordable rates, which can be convenient for those who aren’t looking for long-time insurance or are on a tight budget.
Customers can best try to reach the company through their online form and live chat, as well. Some clients have previously noted that contacting them through the phone can sometimes take longer.
With all of the above in mind, Al Ain Ahlia Insurance is a safe and reliable choice for motor insurance. The quick renewal of policies and affordable rates are a good safety net for any customer.
Pros
- Quick renewal and claims process
- Reasonable rates for the policy and service
Cons
- Inspection can take some time to finish
- Takes some time to respond to phone inquiries
Customer Reviews
I’ve been renewing my insurance with them for the past 5 years
“They can provide 3rd party coverage for GCC Visitor cars. I’ve been renewing my insurance with them for the past 5 years. Mr Khaled is very helpful and always helps me get the best rate.” – Nusser B.
I never have issues with this insurance
“Emad is very efficient and helpful. I never have issues with this insurance. It is easy to renew and to operate in case of any emergency. I would recommend it.” – Erika Raggio
FAQs about Motor Vehicle Accident Claims in Dubai
We hope these services were able to help with your vehicle! In case you’re looking for additional parts though, check out this list of best auto parts shops in Dubai!