The 5 Best Services for Roadside Assistance in Dubai
Whether you got a flat tire, ran out of fuel, or you’re locked out of your car and stranded somewhere, having roadside assistance can really help you get out of a sticky situation.
So we scoured the city to give you the best services for roadside assistance in Dubai.
We’re also sharing with you the factors we considered in choosing, and also answered some FAQs about roadside assistance.
How much does roadside assistance in Dubai cost?
The cost of roadside assistance depends on the nature of auto-recovery, and most companies give a quote depending on the service that is required.
To give you a starting point, the majority of the most common recovery services start at AED100.
The Best Services for Roadside Assistance in Dubai
Before we get right into our top picks for the best services for roadside assistance in Dubai, here are the factors we considered for our entries on this list:
1. Car Recovery Dubai
| Criteria | Rating |
| Range of Services | ★★★★★ (5/5) |
| Response Time | ★★★★☆ (4/5) |
| Coverage | ★★★★☆ (4/5) |
| Service Quality | ★★★★☆ (4/5) |
A professional in roadside recovery assistance, Car Recovery Dubai is a small but efficient company that has been providing excellent service for years now.
It mostly accepts towing orders for stranded or broken down cars, but it’s quite flexible in the kind of roadside assistance it provides.
From locked-out cars and battery replacements to simple flat tires and complicated situations like cars being stuck in the sand, it can help you through any problem you might find yourself in.
We like how it mostly focuses on towing, but its experience in the business allows it to really accommodate all kinds of problems that drivers face on a daily basis.
The response time has been excellent based on our experience, too. Car Recovery Dubai has been able to arrive at our spot within 20 minutes or less, all the time.
It’s pretty impressive considering that it is one of the smaller recovery services in the city of Dubai.
However, the 20-minute response time has always been within the context of the city’s boundaries, and it does not accept jobs beyond that, which we think presents its own set of challenges and opportunities.
Despite that, we love that this company is open and ready to save drivers 24 hours a day.
The quality of the service was pretty okay. Nothing special about it, but we are happy that the specialists arrived and finished their job in a timely manner.
Pros
- Covers a lot of services needed for roadside assistance
- 20-minute response time within the city
- Open to serve 24/7
- Efficient and quick service
Cons
- Service limited within the city only
- Nothing too special about the service
Customer Reviews
A+ Service!
“How many ways can I say they’re great!? From the initial phone call I made to the tow truck’s arrival, they are professional and courteous. I say everything they did was A+ and all done amazingly. They are the good guys of the tow truck business!” —Dacey F., Google Reviews
Fast and professional service
“My battery died the other day and I called the AAA call center because I needed a replacement. Within 20 minutes they had sent me the new battery and came up to the building parking in order to replace it. It was done very professionally and efficiently.” —Hanady E., Google Reviews
2. Adan Recovery Service
| Criteria | Ratings |
| Range of Services | ★★★★★ (5/5) |
| Response Time | ★★★★★ (5/5) |
| Coverage | ★★★☆☆ (3/5) |
| Service Quality | ★★★★★ (5/5) |
Open 24/7 and fully-equipped for auto recovery, Adan Recovery Service is a local company that provides excellent roadside assistance to a large neighborhood in Dubai.
From car towing and battery jumpstarts to replacing flat tires and recovering broken down cars, Adan Recovery Service covers a wide range of roadside assistance services.
Equipped with its trusty tow trucks, we love that this company has everything it needs to help drivers with its competent and highly-skilled team.
However, one of its weakest points is definitely just covering Jumeirah Village and its neighboring areas.
This severely limits the company to one area of the city, which really hinders the opportunities and customers it can have.
But because of its limited coverage, Adan Recovery Service is able to accommodate drivers very quickly and efficiently.
With a turnaround time of fewer than 15 minutes, its services are one of the most reliable yet. On top of that, it’s available day and night, so drivers have nothing to worry about if they’re in the area.
The team that we got was very polite and professional. They came in with the equipment needed to address the problem we had shared over the phone and finished the job with no issue.
We love how the team made us feel confident towards them because they communicated to us what the problem was and how they were going to fix it.
Pros
- Open 24/7
- Quick and efficient service
- Turnaround time is less than 15 minutes
- Polite and knowledgable team
Cons
- Only covers the Jumeirah Village area
Customer Reviews
Amazing turnaround time
“This car Towing Service is amazing. I called them, they came out in less than 15 minutes. Thanks for providing me good service.” —Daren Willey, Google Reviews
Professional service
“I had a flat tire and called them. Adnan came to change my tire. He is very kind and handled the service very professionally.” —Erwin Whitworth, Google Reviews
3. Bur Dubai Towing Service
| Criteria | Rating |
| Range of Services | ★★★★★ (5/5) |
| Response Time | ★★★☆☆ (3/5) |
| Coverage | ★★★★★ (5/5) |
| Service Quality | ★★★★★ (5/5) |
Offering more than just the usual roadside assistance to the whole area of the city of Dubai, Bur Dubai Towing Service edges out the competition with a wide range of services.
Bur Dubai shines when it comes to accommodating all kinds of roadside assistance. Helping more than just drivers and their cars, this company also helps motorcyclists.
Offering the same range of services for motorcycles, we love that it knows its way around these two-wheelers — a niche that is often overlooked in these recovery services.
On top of that, it also can do your car registration for you. We love that there is no need to leave your home for this because the company will go to you itself for this service too.
However, with its wide range of services that goes farther than just recovering 4-wheeled vehicles, the response time suffers as a consequence.
When we tried it out, the turnaround time we got was more than 30 minutes, almost reaching 45 minutes.
Thankfully, we weren’t in a hurry, but it did take longer than we liked. Despite that, the team we got gave us a great service.
They updated us on everything and explained to us their process of fixing up our car, which made us feel assured.
Pros
- Offers roadside assistance to cars and motorcycles
- Does car registration services
- Covers the whole city of Dubai
Cons
- Turnaround time is more than 30 minutes
Customer Reviews
Had a very good experience with them
“Very professional and very good staff. The staff will update you on everything. Right from the time he starts and the time he will reach. The price is very reasonable and they don’t demand much. I had a very good experience with them.” – Prashanth Kumar, Google Reviews
4. Emirates Car Recovery
| Criteria | Rating |
| Range of Services | ★★★★★ (5/5) |
| Response Time | ★★★☆☆ (3/5) |
| Coverage | ★★★★★ (5/5) |
| Service Quality | ★★★★★ (5/5) |
Operating since 1986, Emirates Car Recovery has withstood the test of time with fast, courteous and inexpensive towing services that cover Dubai, Sharjah, and Abu Dhabi.
From the everyday battery boosting and lock-out service to the more dire services like desert and sand pull-out and flatbed recovery, this company covers the gamut of roadside assistance not just for cars, but for motorcycles too.
However, the response time is somewhat inconsistent based on the multiple experiences we’ve had with the provider.
There was a time when the turnaround time was as short as 15 minutes during morning rush hour on a weekday.
But there were also times when it took the team more than 30 minutes to arrive despite the minor job we had for them.
We think that this is due to the company covering three cities at once. And while that really is handy for the most part, it does spread its team thin.
But it does make up for the inconsistent turnaround time with its 24/7 operating hours, which is really great besides the fact that it doesn’t help the team get to jobs quicker.
Despite that, the service we had with this company was still great. The staff was very friendly and really helped take the stress out of the situation.
Pros
- Covers 3 cities
- Offers roadside assistance to cars and motorcycles
- Open 24/7
- Friendly and helpful staff
Cons
- Inconsistent turnaround time
Customer Reviews
Amazing service
“Good service. The driver called immediately. Knew how to get my car on the truck. The price was very reasonable given the fact that all other recovery companies were charging three to four times the normal price.” – Nishant Thankappan, Google Reviews
I fully recommend them
“Sunday morning 7 am rush hour and my car broke down. A quick Google search and I found Emirates Car Recovery. 15 minutes later recovery arrived the car was checked and towed to the Ford car garage on Sheikh Zayed Road. The recovery driver Rehman was a great help. Fully recommend the service at a great price.” – John Sayers, Google Reviews
5. Emirates Towing
| Criteria | Rating |
| Range of Services | ★★★★★ (5/5) |
| Response Time | ★★★★☆ (4/5) |
| Coverage | ★★★★★ (5/5) |
| Service Quality | ★★★★★ (5/5) |
Available in all GCC countries, Emirates Towing has quickly expanded its roadside assistance services to many other vehicle-related offerings.
From car towing, battery boosting, and lock-out services to vehicle registration, and buying and selling cars, this company is almost a one-stop shop for vehicle assistance.
We love that despite the wide range and eclectic services, Emirates Towing manages to do all of these excellently — never letting quantity ruin the quality.
And for a company that’s busy with many businesses, Emirates Towing has an impressive turnaround time of just a little under 30 minutes.
And while this is longer than other roadside assistance companies, we love how consistent this one is.
The coverage is unbeatable, in our opinion. Having a presence throughout the entire country and the GCC region gives it a multinational edge that other roadside assistance services can’t offer.
We love that wherever we are in this part of the world, there is solace in the fact that when we have vehicular trouble, we can always rely on Emirates Towing to be there to help us out.
The quality of the service we got was pretty much up to our standards, too. The staff was friendly and cooperative and was really intently listening to our troubles when they arrived at our spot.
As a result, they were able to explain to us what the problem could be and what they can do about it.
Pros
- Available services throughout UAE and GCC region
- Has a wide range of roadside assistance and other vehicular services
- Consistent turnaround time
- Friendly and cooperative service
Cons
- Turnaround time is slower at 30 minutes
FAQs about Roadside Assistance in Dubai
We hope this helped you in finding a suitable service for roadside assistance in Dubai. Also, if you’re looking for other car maintenance and repair services, then check out these articles: